At Jevi Couture, we want you to love every purchase. If you are not fully satisfied with your order, we are happy to assist with returns or exchanges under the conditions outlined below.

Eligibility for Returns & Exchanges

We accept returns or exchanges within 3 days of delivery, provided that:

• The item is unused, unworn, and unwashed

• All original tags, labels, and packaging are intact

• The item is in its original condition

• Proof of purchase (order confirmation or receipt) is provided

Items Not Eligible for Return or Exchange

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Worn, washed, or altered items

• Items without original tags or packaging

• Sale, clearance, or discounted items

• Custom-made or personalized items

• Items damaged due to customer misuse

Exchange Policy

• Exchanges are allowed only for size or color, subject to availability

• If the requested replacement is unavailable, a store credit may be issued

• Customers are responsible for return shipping costs, except where the error is from Jevi Couture

Return Policy (Refunds)

• Approved returns are eligible for store credit or exchange, not cash refunds

• Refunds (if applicable) will be processed to the original payment method within a reasonable time

• Shipping fees are non-refundable

Damaged or Incorrect Items

If you receive an item that is

• Damaged

• Defective

• Incorrect (wrong item or size sent)

Please contact us within 24 hours of delivery with clear photos or videos as evidence.
Once verified, Jevi Couture will cover the cost of return shipping and replacement.

How to Request a Return or Exchange

1. Email us at support@jevicouture.com within the return window

2. Include your order number and reason for return/exchange

3. Attach clear photos of the item (if applicable)

4. Wait for approval before sending the item back

Unauthorized returns will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a reliable courier and keeping proof of shipment

• Jevi Couture is not responsible for items lost during return transit

International Orders

• International customers are responsible for return shipping costs and customs fees

• International returns must meet the same eligibility conditions

• Delivery timelines and customs processing may affect return eligibility

Policy Abuse

Jevi Couture reserves the right to refuse returns or exchanges that do not meet the policy requirements or show signs of abuse.

Need Assistance?

For questions about returns or exchanges, contact us:

📧 Email: support@jevicouture.com
🌐 Website: www.jevicouture.com